Privacy Policy
1. Introduction
Groves Glass LLC (“we,” “us,” or “our”) operates grovesglass.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our glass services.
2. Information We Collect
Contact Information:
- Name, email address, phone number
- Project address and location details
- Service preferences and requirements
Website Usage Data:
- IP address, browser type, device information
- Pages visited, time spent on site
- Referring website information
3. How We Use Your Information
- Service Requests: Process quote requests and schedule appointments
- Communication: Respond to inquiries and provide service updates
- Website Improvement: Analyze usage data to improve user experience
- Marketing: Send relevant service information (with your consent)
4. Third-Party Services & Advertising
Google Analytics:
We may use Google Analytics and other third-party tracking tools to review site traffic and optimize user experience. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. You can opt out of Google’s use of cookies by visiting the Google Advertising Privacy settings.
Google Ads:
We use Google Ads for advertising purposes. This may include:
- Remarketing to show ads based on your website visits
- Conversion tracking to measure ad effectiveness
- Audience segmentation for targeted advertising
Advertising Cookies:
We use cookies and similar technologies to:
- Serve relevant advertisements
- Track ad performance
- Personalize your advertising experience
5. Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Advertising Cookies: Used for Google Ads and remarketing
Cookie Management:
You can manage cookie preferences through your browser settings or visit:
6. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Google Analytics, Google Ads for website functionality
- Legal Requirements: When required by law
Mobile Opt-In Data Sharing Policy:
We explicitly state that mobile/SMS opt-in data collected through our contact forms will NOT be shared, sold, or disclosed to any third-party companies, marketers, or data brokers. Your mobile opt-in information is used solely by Groves Glass LLC for direct communication regarding your service requests, appointments, and project updates. We do not share your mobile opt-in consent or phone number with any external companies for marketing purposes.
7. Your Rights
- Access: Request information about your data
- Delete: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- California Residents: Additional CCPA rights available
8. Data Security
We implement reasonable security measures to protect your information, including SSL encryption and secure data storage practices.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
10. Contact Information
For privacy-related questions or to exercise your rights:
Email: office@grovesglass.com
Phone: (360) 385-6282
Address: 11084 Rhody Drive, Port Hadlock-Irondale, WA 98339
Washington State License: #GROVE1120J8
11. Policy Updates
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
12. SMS Marketing & TCPA Disclosure
SMS Consent:
By providing your phone number and submitting our contact forms, you consent to receive SMS text messages from Groves Glass LLC regarding:
- Service quotes and appointments
- Project updates and scheduling
- Marketing promotions (with your explicit consent)
Message Details:
- Frequency: Up to 4 messages per month
- Rates: Message and data rates may apply
- Opt-out: Text “STOP” to opt-out at any time
- Help: Text “HELP” for assistance
Explicit Consent:
By providing your phone number, you explicitly consent to receive SMS messages from Groves Glass LLC. Consent is not a condition of purchase. You may revoke consent at any time by texting “STOP” to our SMS number.
Carrier Disclaimer:
We are not responsible for delays or undelivered messages. Message frequency varies. Standard message and data rates may apply from your mobile carrier.
